Frequently Asked Questions (FAQ)

  • Have questions about how our freight brokerage works? You're in the right place.

    Whether you're a shipper looking for reliable transportation solutions or a carrier interested in partnering with us, this FAQ covers the most common questions about our services, process, and what it's like to work with our team.

    We’re committed to clear communication, efficient logistics, and building strong relationships with every client and carrier we serve. If you don’t see your question here, feel free to reach out—we’re always happy to help.

FOR SHIPPERS

  • What services do you provide to shippers?

    Full-service freight coordination across Canada and the U.S.: dry van, flatbed, reefer, bulk, livestock, and specialty. We manage load-matching, routing, documentation, and real-time updates to ensure on-time, secure delivery.

  • How do I request a quote or book a shipment?

    Request a quote on our website or contact dispatch by phone or email. Provide origin, destination, freight type, weight, and timeframe.

  • Are you a carrier or a broker?

    We’re a licensed freight broker connecting shippers with qualified carriers and handling logistics end-to-end.

  • How do you vet your carriers?

    All carriers are screened for safety, insurance, equipment, and on-time performance. We work only with dependable, licensed partners.

  • Do you offer tracking and updates?

    Yes. We provide regular updates and, when the carrier supports it, real-time tracking.

  • What industries do you serve?

    We serve construction, agriculture, oil & gas, forestry, retail, medical and more.

FOR CARRIERS

  • How can I become one of your carriers?

    We're always looking to partner with reliable carriers. You can apply on our website by submitting your MC/NSC number, insurance, W9, and safety documentation.

  • What kind of freight do you offer?

    We dispatch a variety of loads including dry van, reefer, flatbed, step deck, livestock, and bulk. Whether you run long-haul or regional, we’ll match you with freight that suits your lane preferences.

  • How fast do you pay carriers?

    We offer standard pay terms as well as quick pay and factoring options through our in-house financial services. Carriers can choose the option that works best for their cash flow.

  • Do you work with new authorities or small fleets?

    Absolutely. We welcome new carriers as long as you meet our insurance and compliance standards. We’re here to help you grow.

  • How do you communicate load details?

    We keep it simple and clear. Load offers are sent via phone, email, or text with all the key information—rate, pickup/drop-off, commodity, and requirements.

  • Is there a contract or commitment to work with you?

    No long-term contracts are required. Carriers are free to accept loads at their discretion—we build relationships based on trust and performance.

GENERAL QUESTIONS

  • Where are you based, and what areas do you serve?

    Our brokerage is headquartered in Las Vegas, Nevada, and proudly Canadian-owned and operated. With team members in both the U.S. and Canada, we serve clients across North America, specializing in both domestic and cross-border transportation.

  • What makes your brokerage different?

    We prioritize clear communication, reliable coordination, and strong partnerships. With experience on both the shipper and carrier sides, we provide a balanced, efficient service that’s built for long-term success—not just one-time transactions.

  • How do I get in touch with your team?

    You can reach us through our Contact Us page, by phone, or via email. Our team is available 24/7 for time-sensitive logistics needs.